Customer Relations Executive ( Proton E Mas )

Role Overview: We are looking for a dynamic and customer-focused individual to join our team as a Customer Relations Executive at Proton e.MAS. In this role, you will be responsible for delivering exceptional customer service, cultivating strong relationships with our valued customers, and ensuring their satisfaction with our products and services. Key Responsibilities: Customer Service: Respond promptly and professionally to customer inquiries, complaints, and feedback. Resolve customer issues effectively, ensuring high levels of satisfaction. Provide clear, accurate, and helpful information about Proton e.MAS products and services. Relationship Building: Build and maintain strong relationships with customers through effective communication and timely follow-up. Anticipate customer needs and proactively address potential concerns. Create a positive and friendly experience for customers throughout their journey. Administrative Tasks: Maintain accurate and up-to-date customer records. Prepare required reports and documentation. Assist with marketing, promotions, and related activities. Teamwork: Collaborate with sales and service teams to ensure a smooth and cohesive customer experience. Contribute to a positive and supportive team environment. This role is ideal for someone who thrives in a customer-centric environment, excels at problem-solving, and has a passion for building lasting customer relationships.