Customer Service Executive

1. Customer Support: • Conducting customer satisfaction surveys to understand what areas of the company's services need improvements. • Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution. • Dealing with customer issues and churning out an easy-to-follow solution • Managing payment and delivery of customer orders. • Helping customers choose the right product for their requirements and budget. • Handling customer concerns and complaints in a timely manner. • Informing customers of upcoming promotions or deals. • Establishing a positive rapport with all clients and customers in person or via phone. • Forming reports based on customer satisfaction statistics and helping their team to develop new skills. • Interacting with customers to ensure they have a desirable and shareable experience. • Managing social media responses and customer reviews (e.g: Google Reviews). 2. Administrative Tasks: • Perform administrative support tasks, including updating customer records and handling various documentation. • Prepare and maintain reports as required by immediate superior. • Assist in ad-hoc task by immediate superior as needed. 3. Event Handling: • Liaise with vendors, event planners, and internal stakeholders to ensure smooth event execution. • Manage event budgets, schedules, and logistics. • Handle pre-event preparations, on-site management, and post-event follow-up. • Collect and analyze feedback from events to improve future events.