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CUSTOMER SERVICE CUM SALES COORDINATOR

Salary undisclosed

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We are a public listed company with several subsidiaries dealing in different industries, such as hospitality, owned honey/fruits farm, CCTV, Alarm, TV Decoder, Construction industry. We are now seeking dynamic personnel for the below key position to join us in our Panorama TV Department. DESCRIPTIONS  Provide excellent customer service support and experience to our customers  Use phone, instant messaging and email to provide fast response to customer enquiries on products and after sales services  Provide accurate information regarding products, services, and policies  Stay up-to-date with company products, services, and any changes in policies  Able to communicate effectively with customers in a friendly and polite manner by following to processes  Assist the sales team in managing schedules, documentation and follow-up  Prepare quotation, proposal and sales report  Maintain accurate records of sales transaction and client communication  Monitor and track sales performance metrics  Liaise closely with Technical department for any installation / maintenance appointment  Ensure all technical and maintenance problem issues is handled in a timely manner  Assist in letter /email blasting  Assist in prepare the marketing related matters  Any other related work assigned by superior REQUIREMENTS  SPM or school leavers are welcome to apply  Familiar with MS Office and email functions  Customer-oriented with good interpersonal skills  Able to multi-task and handle pressure  Strong email communication skills is an advantage  Training shall be provided if necessary  Good personality and positive working attitudes, meticulous, self-discipline and dedicate to work  Preferably able to join immediately or short notice  Required to work on shift, on weekends and Public Holidays Work Hours : 2 shifts (8.00am – 5.00pm & 1.00pm – 10.00pm) Work Location : HQ, One Ampang Business Avenue (Opposite Ampang Point/Grand Barakah Hotel)