Global VIP Operations Lead

Key Responsibilities: -Lead the development and execution of global growth strategies targeting Key Accounts and high-value user segments, aligning objectives with executive goals and long-term business vision. -Architect and implement scalable business infrastructures—including CRM systems, growth funnels, and automated workflows—to support high-velocity operations and global market expansion. -Build, scale, and inspire high-performance regional teams through advanced hiring frameworks, leadership development programs, and culture-building initiatives that attract top-tier talent. -Establish a world-class VIP services ecosystem with tiered loyalty programs, exclusive offerings, and white-glove account management to maximize user retention and long-term value. -Leverage predictive analytics and behavioral modeling to anticipate churn, optimize conversion flows, and create hyper-personalized engagement strategies. -Develop and manage OKRs and KPI dashboards across customer success, engagement, and monetization—ensuring real-time visibility and agility in execution. -Translate executive goals into operational roadmaps, break them into actionable programs, and ensure cross-team accountability and on-time delivery. -Foster seamless interdepartmental collaboration, driving alignment between product, content, engineering, marketing, and customer success to optimize execution efficiency. -Design and lead retention-focused innovation sprints, utilizing A/B testing, data-driven hypotheses, and postmortem analysis to continuously improve user lifetime value. -Benchmark global trends in growth operations, and proactively implement best practices, tools, and emerging technologies to ensure competitive edge and internal excellence. Requirements: -Fluent in Mandarin and English, with proven ability to communicate effectively across international teams, senior leadership, and strategic partners. -4+ years of experience in growth strategy, user operations, or business operations, with at least 2+ years in a leadership role driving initiatives in social media, live streaming, or voice-based platforms. -Track record in user lifecycle management, including onboarding, activation, retention, churn reduction, and re-engagement. -Expertise in business intelligence platforms (e.g., Looker, Tableau) and tools like SQL, Mixpanel, or Amplitude to build dashboards and analyze growth metrics. -Deep understanding of VIP user psychology and monetization mechanics, with experience in crafting personalized retention and loyalty strategies. -Experience working in cross-border environments and managing distributed teams across regions and cultures. -Strong strategic thinking combined with a hands-on, execution-first mindset. Ability to zoom out and define macro-level goals while also diving deep into operational details. -Familiarity with CRM systems, workflow automation tools (e.g., Zapier, Airtable), and community tools (e.g., Discord, Telegram, social listening platforms). -Entrepreneurial spirit and adaptability to thrive in high-growth, fast-paced environments.