
Sales Admin Executive
Handle customer enquiries via Instagram DM, WhatsApp, Shopee & Website with professionalism and brand voice
Guide customers through sizing, fabric, and styling advice to ensure they feel confident with their purchase
Assist in closing sales — from first enquiry to payment & post-purchase follow-up
Monitor order status, coordinate with fulfilment team, and ensure smooth delivery
Build strong relationships with customers — remember their preferences, suggest suitable items, and follow up with VIPs
Maintain and update customer database for loyalty campaigns & private sales
Provide input for improvements in customer journey & experience
Occasionally assist in on-ground events/pop-ups as frontliner
Passionate about fashion and styling
Friendly, patient, solution-focused and proactive
Familiar with Instagram, WhatsApp Business, Shopee Chat, etc.
Experience in customer service, fashion retail, or online sales is a big bonus!
Fast learner, team player, and able to multitask in a fast-paced environment
Staff discount on exclusive collections
Career growth opportunities within the brand
Beautiful working environment with a creative & fun team
Access to industry events, styling shoots & more!