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Banking Customer Care Specialist -Attractive Salary & Perks

  • Full Time, onsite
  • Agensi Pekerjaan ASK Resources Sdn. Bhd.
  • Subang Jaya, Malaysia
Salary undisclosed

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Company Background: Banking industry Job highlights: - Office accessible by public transport - Permanent role with full training provided - Attractive allowances and incentives (refer below) Main responsibilities: - To handle customers’ enquiries and complaints received through the telephone related to all Bank’s products - To provide personalized service and go the extra mile where necessary to resolve customers’ issues with the objective of adding the ‘WOW’ factor in customers’ experience - To liaise with other departments or branches in resolving customers’ issues - To participate in outbound initiatives i.e. survey or tele sales organized by the Marketing department in support of the effort in increasing customers; product holding or enhancing customers’ experience - To identify service gaps and gather customers’ feedback and escalating to the Team Manager to improve customer experience and reduce costs - To achieve Key Performance Indicator agreed in the Individual Performance Plan (IPP) - To keep abreast of the latest product launch or promotions and new processes to achieve zero defect. - Resolving customer's enquiries or complaints in timely manner - Promotes and verbally share latest promotion campaign information to the call-in customers (when chance arise) - cross sell is compulsory. Remunerations: - Basic salary up to RM4300 (subjects to experiences) - Shift allowance - Attractive EPF: Employer contributes more than standard rate - Generous annual leave, plus birthday off and compassionate leave - Medical Coverage - Staff Financing Perks, Wellness & Flexi Benefits - Protection: Personal accident & term life coverage Requirements: - Fresh graduate Degree holders are welcome! - SPM and Diploma holders with banking call center experiences are encouraged to apply! - Mandarin proficiency is added advantage