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Customer Service cum Receptionist

RM 1,700 - RM 2,500 / month

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  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Arrange all courier and runner services. Maintain record of all transactions and prepare monthly report.
  • To assist in any other ad-hoc assignments as and when required.
  • Fresh graduates from Diploma are encouraged to apply.
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
  • Good communication and interpersonal skills in Bahasa Malaysia and English.
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc.).
  • Ability to multi-task, prioritize and manage time effectively.
  • Social media savvy.
  • EPF/SOCSO/PCB
  • Annual Leave
  • Medical Leave
  • Yearly Increment & Bonus
  • Annual Company Trip
  • Medical Insurance Coverage
  • Recognition of All Public Holidays in Selangor
  • Training Opportunities
  • Employee Engagement Activities & Festival Celebrations