
Customer Service cum Receptionist
RM 1,700 - RM 2,500 / month
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- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Arrange all courier and runner services. Maintain record of all transactions and prepare monthly report.
- To assist in any other ad-hoc assignments as and when required.
- Fresh graduates from Diploma are encouraged to apply.
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
- Good communication and interpersonal skills in Bahasa Malaysia and English.
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc.).
- Ability to multi-task, prioritize and manage time effectively.
- Social media savvy.
- EPF/SOCSO/PCB
- Annual Leave
- Medical Leave
- Yearly Increment & Bonus
- Annual Company Trip
- Medical Insurance Coverage
- Recognition of All Public Holidays in Selangor
- Training Opportunities
- Employee Engagement Activities & Festival Celebrations