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Customer Service Assistant (Mandarin Speaker)

RM 1,700 - RM 2,500 / month

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  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communicate with customers via text (no phone communication required).
  • Maintain good communication skills and a positive, helpful attitude when interacting with customers.
  • Work closely with other departments to address and resolve customer concerns.
  • Stay familiar with the company's products/services and backend systems to quickly answer customer queries.
  • Monitor and manage communication channels (email, chat, social media, etc.) to ensure customer issues are promptly identified and addressed.
  • Follow up on ongoing issues and ensure they are resolved satisfactorily.
  • Maintain a professional and courteous demeanor, even when dealing with difficult customers.
  • If an issue is caused by the company, offer reassurance to the customer and take appropriate steps to resolve IT, including applying for compensation if necessary.
  • Participate in ongoing training to improve service skills and knowledge.
  • At least a SPM or higher.
  • Proficient in English, Bahasa Malaysia and Mandarin
  • Ability to speak and write Mandarin fluently (candidates with this ability are encouraged to apply)
  • Fresh graduates are welcome to apply
  • Outgoing personality
  • Good appearance and demeanor
  • Customer service experience is preferred
  • Familiar with computer operations
  • EPF (Employees Provident Fund)
  • SOCSO (Social Security Organization)
  • Dental benefits (braces)
  • 12 days of annual leave
  • 14 days of medical leave (MC)
  • Yearly bonus
  • Salary increment yearly