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Customer Service

RM 2,500 - RM 3,500 / month

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  • Manage Insurance Policies: Oversee vehicle insurance, handle renewals, ensure comprehensive coverage, and make updates as needed.
  • Craft Tailored Quotes: Provide clear, and competitive insurance quotes based on customer needs.
  • Timely Reminders & Follow-ups: Keep customers informed with reminders for policy renewals and critical updates.
  • Customer Support: Provide friendly and professional assistance through phone, email, and WhatsApp, ensuring a seamless experience for our customers.
  • Data-Driven Reporting: Track policy renewals, road tax, and ensure all documentation is submitted promptly and accurately.
  • Collaborate Across Teams: Work closely with Sales and Finance to ensure smooth integration of insurance processes.
  • Efficient Administration: Keep accurate, up-to-date records of customer interactions and transactions, ensuring smooth operational flow.
  • Fresh Graduates are Welcome!
  • Minimum SPM or equivalent; a diploma or degree in Business, Communications, or a related field is a plus.
  • Previous experience in insurance administration or customer service is an advantage.
  • Basic knowledge of automotive insurance policies is preferred.
  • Proficient in both English and Bahasa Malaysia; proficiency in Mandarin is a must for business purposes.
  • Strong communicator with a friendly, approachable attitude.
  • Detail-oriented, highly organized, and skilled at multitasking.
  • Analytical mindset with excellent problem-solving skills.
  • Ability to thrive in a fast-paced, ever-evolving work environment.
  • Attractive salary with comprehensive benefits.
  • Career advancement opportunities and a clear growth path.
  • A collaborative and supportive team that values your contributions.
  • Work in an engaging, dynamic environment where every day brings new challenges and opportunities.