Workshop Supervisor
Working Days & Time:
Monday - Friday (8.20am - 6.00pm)
Job Descriptions
1. Greet customers when they arrive at the service center.
2. Ascertain automotive problems and services by listening to the customer's description of symptoms, clarifying the description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.
3. Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
4. Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
5. Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
6. Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; providing and collecting contact telephone numbers; answering questions and concerns.
7. Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
8. Schedule service appointments.
9. Manage telephone inquiries regarding appointments, addressing and resolving customer complaints.
10. Perform any other tasks assigned by the company when required.
Job Requirements
1. Possess at least a Diploma, Advanced/Higher/Graduate Diploma, or Bachelor’s Degree in Business Administration.
2. Good communication skills.
3. Ability to work well under pressure.
4. Team-oriented.
5. Ability to adapt with tight deadlines.
6. Basic knowledge of MS Office (Word, Excel, Outlook), internet proficiency, and general mathematical skills.
Job Type: Full-time
Pay: RM1,700.00 - RM2,800.00 per month
Benefits:
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
Application Question(s):
- Expected Salary
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Workshop: 1 year (Preferred)
License/Certification:
- B/B2/D (Preferred)