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Technical Support


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Responsibilities:

  • Provide technical assistance and support for incoming queries and issues.
  • Diagnose and troubleshoot technical issues.
  • Guide customers through troubleshooting steps via phone, email or chat.
  • Escalate unresolved issues to appropriate internal teams or senior technical support specialists.
  • Document all technical inquiries, issues, and resolutions.
  • Create and maintain knowledge base articles and documentation to assist both customers and internal teams.
  • Collaborate with product development teams to identify and report usability issues.
  • Ensure customer satisfaction by providing timely and accurate solutions to technical problems.

Requirements:

  • Proven work experience as a Technical Support Specialist or similar role.
  • Strong knowledge of hardware, software, and network troubleshooting techniques.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
  • Ability to work well independently and collaboratively in a fast-paced environment.
  • Customer-oriented and patient demeanor.

Job Types: Full-time, Permanent

Pay: From RM1,718.25 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus