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Responsibilities:
- Provide technical assistance and support for incoming queries and issues.
- Diagnose and troubleshoot technical issues.
- Guide customers through troubleshooting steps via phone, email or chat.
- Escalate unresolved issues to appropriate internal teams or senior technical support specialists.
- Document all technical inquiries, issues, and resolutions.
- Create and maintain knowledge base articles and documentation to assist both customers and internal teams.
- Collaborate with product development teams to identify and report usability issues.
- Ensure customer satisfaction by providing timely and accurate solutions to technical problems.
Requirements:
- Proven work experience as a Technical Support Specialist or similar role.
- Strong knowledge of hardware, software, and network troubleshooting techniques.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Ability to work well independently and collaboratively in a fast-paced environment.
- Customer-oriented and patient demeanor.
Job Types: Full-time, Permanent
Pay: From RM1,718.25 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus