Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Quality Assurance (QA) & Trainer

  • Full Time, onsite
  • CANAAN COMMUNICATION & TECHNOLOGIES SDN BHD
  • Kuala Lumpur, Malaysia
RM 4,000 - RM 4,000 / month
Checking job availability...
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We are seeking a dynamic and meticulous Quality Assurance (QA) & Trainer to oversee both quality performance and training initiatives for our Customer Service Desk. This team handles inbound calls, emails, and live chats, ensuring high-quality, consistent, and empathetic service across all channels. The ideal candidate is passionate about coaching, thrives in a fast-paced environment, and is committed to continuous improvement.

Key Responsibilities:

Quality Assurance (QA) Responsibilities:

* Monitor and evaluate inbound calls, emails, and live chat interactions based on QA metrics and client expectations.

* Identify gaps in service delivery such as tone, accuracy, compliance, empathy, and first contact resolution.

* Conduct regular audits and calibration sessions to align QA standards across team leads and management.

* Provide detailed feedback and coaching to agents based on QA evaluations.

* Track and report QA trends, root causes, and recommend action plans to address recurring issues.

* Collaborate with operations and management to maintain and improve service quality KPIs.

Training Responsibilities:

* Develop and maintain comprehensive onboarding and refresher training materials across all customer service channels.

* Facilitate new hire training and upskilling sessions (product knowledge, system tools, soft skills, etc.).

* Conduct training needs analysis to identify skill or knowledge gaps.

* Create and implement continuous learning programs and workshops for team development.

* Evaluate training effectiveness through assessments and performance reviews post-training.

* Stay updated on system/process changes and ensure timely dissemination of updates to the team.

Requirements:

* Diploma/Degree in any field.

* Minimum 2 years of experience in a QA, Training, or Team Lead role within a contact center environment.

* Proven experience in multi-channel customer support (calls, emails, live chat).

* Excellent communication, presentation, and coaching skills.

* Strong analytical skills and attention to detail.

* Familiarity with CRM systems and QA tools.

* Ability to work independently and manage multiple priorities.

* Experience in e-commerce or digital platforms is an added advantage.

Job Type: Full-time

Pay: Up to RM4,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Application Question(s):

  • MUST be able to work from OFFICE at Jalan Tun Razak, KL
  • Able to onboard IMMEDIATELY. Please indicate your notice period.

Work Location: In person