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Customer Service & Sales Representative

RM 3,000 - RM 3,500 / month

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  • Respond promptly and professionally to customer inquiries via phone, WhatsApp, and social media messages
  • Assist parents in choosing suitable swim programs based on age, level, and location
  • Convert inquiries into sign-ups by highlighting program benefits
  • Follow up with potential leads and ensure a high conversion rate
  • Coordinate class bookings, trial sessions, and rescheduling requests
  • Work closely with coaches and branch teams to ensure smooth class operations
  • Excellent communication skills in English & Mandarin (Dialect is a bonus)
  • Friendly, patient, and confident in handling various customer personalities
  • One year experience in the customer service line
  • Computer literate
  • Team player with a positive, can-do attitude
  • Work at IOI Boulevard Puchong (in front of LRT Station)
  • Working Hour 9-6PM
  • 5 days a week, with rest days on Friday–Saturday or Sunday–Monday (based on duty roster).
  • Sales Incentive up to RM1500
  • Medical
  • Performance Bonus
  • Staff swim benefits and special family discounts
  • Monthly staff activities and team bonding