
Executive-RTFM (Native Tagalog Speaker)
Salary undisclosed
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- Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. - Provides standardized reports for management review such as: daily/weekly/monthly call volume forecasting and staffing required and staffing, daily/monthly attendance/absenteeism, etc. - Records the daily absentee information and reviews for staffing adjustments to make service level - Administers the process of shift swaps and shift changes - Coordinates the process of maintaining accurate headcount numbers by scheduling group. - Provides reports to the necessary stakeholders. - Ensure that all reports originating from the department are accurate and reliable. - Prepares and analyzes monthly reports. - Ability to manage multiple tasks simultaneously - Ability to work independently with minimal supervision. - Ability to work under pressure and complete assignments on time - Proficiency in Microsoft Excel - Proficiency in Tagalog to support for Philippines clients