
Customer Service
RM 2,500 - RM 3,500 / month
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We are looking for a passionate and customer-oriented Customer Service to join our team at our florist retail shop in Kuala Lumpur. The ideal candidate will handle both online and offline customer service. A background or knowledge in floristry is a plus, but a willingness to learn is equally valued.
Key Responsibilities:
- Provide exceptional customer service in-store, online, and via phone, addressing inquiries and assisting with purchases.
- Manage online orders, respond to customer messages, and coordinate deliveries efficiently.
- Offer recommendations on floral products based on customer preferences and occasions.
- Process payments, manage POS systems, and handle cash transactions.
- Support marketing and promotional activities, including social media engagement.
- Handle customer feedback and resolve issues professionally.
- Any other duties assigned by the Superior/ Management from time to time.
- Language(s) Required: Mandarin, English and Bahasa Malaysia.
- Candidates must posses at least Diploma.
- Fresh graduates are welcomed to apply.
- Prior experience in customer service, retail, or a florist-related field is an advantage.
- Strong communication and interpersonal skills.
- Basic knowledge of online order processing and social media platforms.
- Ability to work in a fast-paced retail environment, including weekends and public holidays.
- Creative, detail-oriented, and customer-focused attitude.
- Supportive and a good team player.
- Working Location: Pavilion Kuala Lumpur
- Monthly engagement activities.
- Medical Benefits
- Dental/ Optical Claim
- Additional Leave
- Company Events