Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Team Leader (客服组长，中英文）

RM 4,000 - RM 4,500 / month
Checking job availability...
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Team Management:

  • Coordinate internal team workflows and task distribution to ensure service quality and response efficiency.
  • Monitor team members' performance, provide feedback and suggestions, and help improve their skills.
  • Organize regular team training sessions to enhance overall service levels.

    Customer Issue Resolution:

  • Assist in handling complex or critical customer issues and complaints to ensure customer satisfaction.
  • Ensure timely resolution of customer issues through effective communication and problem-solving.
  • Set personal monthly sales targets based on departmental goals and achieve them accordingly.
  • Identify potential needs of a large user base and provide timely, professional services to integrate customer support with sales.
  • Respond promptly to customer inquiries and build long-term customer relationships.
  • Maintain and develop relationships with dedicated customers both online and offline with a responsible and professional service attitude.

    Workflow Optimization:

  • Continuously analyze and optimize team workflows to improve efficiency.
  • Communicate and coordinate with relevant departments to drive improvements and innovations in service processes.

    Data Analysis & Reporting:

  • Analyze customer service data to understand customer needs and provide service optimization suggestions.
  • Regularly report to senior management on team progress, issue resolution, and service improvements.

    • Work Experience:

    • At least 2 years of customer service experience, with a minimum of 1 year in team management.
    • Familiar with customer service processes, with strong communication, coordination, and problem-solving skills.

      Communication Skills:

      • Strong communication and interpersonal skills, capable of effective interactions with customers and team members.
      • Good team collaboration skills and ability to coordinate work across different departments.
      • Fluent English & Chinese communication skillsto liaise with stakeholders.
    • 13 months bonus
    • allowance and bonus
    • medical benefits
    • annual leave
    • EPF and SOCSO
    • afternoon tea and snacks
    • friendly working culture