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Responsibilities * Provide troubleshooting assistance and support in matter related for sales, account statuses and relevant problems * Provide data and guides to help the sales team * Liaise with key account managers to develop specific sales & marketing strategies * Coordinate and monitor marketing plan for sales team * Stay up-to-date with new product and feature launches and ensure sales team is on board * Manage and track sales/ marketing tools like online catalog, fixtures, layout and report on important information * Keep record of sales documentations like trends, analysis, agreement, contract * Review pending orders and feedback buyer to ensure excellent customer service and customer experience * Suggest sales process improvements * Handle event organizing and coordinating Requirements * Proven work experience as a Sales support specialist or Sales support associate * Hands on experience with SQL * Proficiency with Microsoft particularly MS Excel & PPT * In-depth understanding of sales principles and customer service practices * Excellent communication skills * Analytical and multitasking skills * Teamwork and motivational skills * BS degree in Marketing or associates degree in relevant field a plus