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Company Description
myFirst provides a safe and suitable tech ecosystem for kids, offering fun devices, safe apps, and connected services. The company's products include smartwatches, cameras, headphones, and more, specially designed for kids to enjoy technology safely. With myFirst Circle, kids can stay connected with friends and family through messaging, voice calls, and social sharing.
Role Description
This is a full-time on-site role for an eCommerce Executive at myFirst in Johore, Malaysia. myFirst is seeking a dynamic and results-oriented E-commerce Executive to drive the growth and success of our online sales channels. The E-commerce Executive will be responsible for the day-to-day management and optimization of our online store(s), ensuring a seamless customer experience and achieving sales targets. This role requires a strong understanding of e-commerce best practices, digital marketing, data analysis, and excellent communication skills. The ideal candidate will be proactive, detail-oriented, and passionate about the evolving landscape of online retail.
Responsibilities:
1.E-commerce Platform Management:
• Manage and maintain the functionality, content, and overall user experience of our e-commerce platform(s) (e.g., Shopify, WooCommerce, Magento).
• Ensure product listings are accurate, up-to-date, and visually appealing, including high-quality images, compelling descriptions, and accurate pricing.
• Oversee inventory management and ensure stock levels are optimized to meet demand.
• Implement and manage promotions, discounts, and special offers.
• Troubleshoot and resolve any technical issues related to the e-commerce platform.
2.Digital Marketing & Sales Optimization:
• Develop and execute digital marketing strategies to drive traffic, conversions, and sales, including SEO, SEM, email marketing, social media marketing, and paid advertising campaigns.
• Monitor and analyze website traffic, sales data, and key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement.
• Implement A/B testing and other optimization techniques to improve conversion rates and customer engagement.
• Collaborate with the marketing team to ensure brand consistency across all online channels.
3.Customer Experience & Support:
• Monitor and respond to customer inquiries and feedback through various online channels (e.g., email, chat).
• Ensure a smooth and efficient order fulfillment process.
• Work with the customer service team to resolve customer issues and ensure high levels of customer satisfaction.
• Gather and analyze customer feedback to identify areas for improvement in the online customer journey.
4.Analytics & Reporting:
• Generate regular reports on e-commerce performance, including sales, traffic, conversion rates, and customer behavior.
• Analyze data to identify key insights and make data-driven recommendations for optimizing online sales and marketing efforts.
• Track and report on the performance of marketing campaigns and initiatives.
5.Market Research & Trend Analysis:
• Stay up-to-date with the latest e-commerce trends, technologies, and best practices.
• Monitor competitor activity and identify opportunities to gain a competitive advantage.
• Research and evaluate new e-commerce tools and platforms.
6.Collaboration & Coordination:
• Work closely with other departments, including marketing, sales, operations, and product development, to ensure a cohesive online strategy.
Qualifications:
• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
• At least 1 year of proven experience in managing and growing e-commerce operations.
• Strong understanding of e-commerce platforms (e.g., Shopify, Lazada, Shopee, TikTok) and their functionalities.
• Proficiency in digital marketing strategies and tools, including SEO, SEM, email marketing, social media marketing, and analytics platforms (e.g., Google Analytics).
• Excellent analytical and problem-solving skills with the ability to interpret data and generate actionable insights.
• Strong understanding of online customer behavior and user experience principles.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
Preferred Qualifications:
• Experience with Shopify, Lazada, Shopee or TikTok platform.
• Experience with international e-commerce operations.
myFirst provides a safe and suitable tech ecosystem for kids, offering fun devices, safe apps, and connected services. The company's products include smartwatches, cameras, headphones, and more, specially designed for kids to enjoy technology safely. With myFirst Circle, kids can stay connected with friends and family through messaging, voice calls, and social sharing.
Role Description
This is a full-time on-site role for an eCommerce Executive at myFirst in Johore, Malaysia. myFirst is seeking a dynamic and results-oriented E-commerce Executive to drive the growth and success of our online sales channels. The E-commerce Executive will be responsible for the day-to-day management and optimization of our online store(s), ensuring a seamless customer experience and achieving sales targets. This role requires a strong understanding of e-commerce best practices, digital marketing, data analysis, and excellent communication skills. The ideal candidate will be proactive, detail-oriented, and passionate about the evolving landscape of online retail.
Responsibilities:
1.E-commerce Platform Management:
• Manage and maintain the functionality, content, and overall user experience of our e-commerce platform(s) (e.g., Shopify, WooCommerce, Magento).
• Ensure product listings are accurate, up-to-date, and visually appealing, including high-quality images, compelling descriptions, and accurate pricing.
• Oversee inventory management and ensure stock levels are optimized to meet demand.
• Implement and manage promotions, discounts, and special offers.
• Troubleshoot and resolve any technical issues related to the e-commerce platform.
2.Digital Marketing & Sales Optimization:
• Develop and execute digital marketing strategies to drive traffic, conversions, and sales, including SEO, SEM, email marketing, social media marketing, and paid advertising campaigns.
• Monitor and analyze website traffic, sales data, and key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement.
• Implement A/B testing and other optimization techniques to improve conversion rates and customer engagement.
• Collaborate with the marketing team to ensure brand consistency across all online channels.
3.Customer Experience & Support:
• Monitor and respond to customer inquiries and feedback through various online channels (e.g., email, chat).
• Ensure a smooth and efficient order fulfillment process.
• Work with the customer service team to resolve customer issues and ensure high levels of customer satisfaction.
• Gather and analyze customer feedback to identify areas for improvement in the online customer journey.
4.Analytics & Reporting:
• Generate regular reports on e-commerce performance, including sales, traffic, conversion rates, and customer behavior.
• Analyze data to identify key insights and make data-driven recommendations for optimizing online sales and marketing efforts.
• Track and report on the performance of marketing campaigns and initiatives.
5.Market Research & Trend Analysis:
• Stay up-to-date with the latest e-commerce trends, technologies, and best practices.
• Monitor competitor activity and identify opportunities to gain a competitive advantage.
• Research and evaluate new e-commerce tools and platforms.
6.Collaboration & Coordination:
• Work closely with other departments, including marketing, sales, operations, and product development, to ensure a cohesive online strategy.
Qualifications:
• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
• At least 1 year of proven experience in managing and growing e-commerce operations.
• Strong understanding of e-commerce platforms (e.g., Shopify, Lazada, Shopee, TikTok) and their functionalities.
• Proficiency in digital marketing strategies and tools, including SEO, SEM, email marketing, social media marketing, and analytics platforms (e.g., Google Analytics).
• Excellent analytical and problem-solving skills with the ability to interpret data and generate actionable insights.
• Strong understanding of online customer behavior and user experience principles.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
Preferred Qualifications:
• Experience with Shopify, Lazada, Shopee or TikTok platform.
• Experience with international e-commerce operations.