
Customer Service Sales - English Speaker
Salary undisclosed
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Requirements: 1. Min 1-2 years of experience in the customer service industry with exposure to cross-selling, inside sales, retention, or marketing. 2. Strong understanding of social media platforms and features. Past experiences with social media organizations are a plus. 3. Must be IT savvy and familiar with Microsoft and Google tools and applications. 4. Proficient in English. 5. Minimum certification of a college diploma/degree in any discipline. Any additional certifications or achievements are a plus. Key Responsibilities: 1. Provide support through various channels, including online chat, emails, instant messaging, and phone calls. 2. Act as a point of contact to provide consultative support on advertisers' and agencies’ accounts. 3. Troubleshoot and resolve complex cases, ensuring high levels of customer satisfaction. 4. Ensure clients receive the highest level of sales and operational customer service. 5. Research and compile advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address business needs. 6. Drive product adoption and educate clients from basics to best practices. 7. Drive advertiser communications and technical issue resolution by providing guidance and optimization suggestions through inbound and outbound calls.