Business Operations Specialist

Role Overview As a Business Operations Specialist, you will play a critical role in supporting the company’s operational efficiency and customer engagement efforts. This role involves managing content moderation, administering rewards programs, facilitating community interactions, and acting as a key liaison between the product marketing and customer service teams. Key Responsibilities • Content Moderation: Ensure a safe and welcoming online environment by monitoring and enforcing community guidelines. • Rewards Program Management: Oversee and optimize loyalty and rewards programs to enhance customer engagement. • Community Engagement: Foster strong relationships within the gaming community by actively engaging with users across multiple platforms. • Product Marketing Coordination: Collaborate closely with the product marketing team to communicate updates, new features, and promotional campaigns effectively. • Campaign Execution: Support the planning and execution of community-driven marketing initiatives to maximize player participation. Requirements • Experience: Minimum 3 years of experience in the online gaming industry, preferably in operations, customer engagement, or community management roles. • Excellent Communication Skills: Ability to articulate ideas clearly and interact effectively with internal teams and external stakeholders. Proficiency in Mandarin is required for effective coordination. • Strong Organizational Abilities: Capable of multitasking and managing multiple priorities efficiently. • Analytical & Problem-Solving Skills: Ability to identify trends, assess risks, and implement strategic improvements. • Passion for Gaming & Digital Media: Familiarity with gaming culture and digital platforms is an advantage. • Adaptability & Initiative: Ability to thrive in a fast-paced, evolving business environment.