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Jobs or company...

Revenue Analyst (Cluster Role)

Salary undisclosed
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About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 55 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Revenue Analyst (Cluster Role)

This position requires a flexible schedule. The Revenue Analyst (Cluster Role) supports the Director of Revenue Management in analyzing and reporting Revenue Management data in all revenue streams for the Malaysian properties to ensure that the properties achieve Budgeted goals through optimized application.

Responsibilities:

  • Assist the Cluster Director of Revenue Management in maintaining computer records of on-line inventories, recognizing, and analyzing business/market trends.

  • Monitors and ensures rate integrity between Fourseasons.com and other distribution channels. Controls and balances inventory in wholesale and on-line maintenance systems including online channels in a timely manner.

  • Maintains and monitors group inventory and activity. Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.

  • Coordinate group inventory and allocations with the Director of Sales and/or Director of Revenue Management; Implement policies and procedures pertaining to revenue management if required.

  • Review group cut-off dates to ensure group blocks are released and returned to inventory in a timely manner.

  • Coordinates the overall reservation processes between Front Office Managers, Reservation Team, and hotel/resort staff. Oversee third-party technical support and contract familiarity. Act as relationship manager and liaison to OTA Market Managers for optimized visibility and strategies.

  • Prepare daily, weekly, and monthly reports and statistics relating to resort occupancy, rates, and forecasts.

  • Develop and support production reports for the Planning Committee and Director of Revenue Management as required and directed.

  • Conduct ad-hoc analytics as necessary including, but not exclusive to, business performance reviews, hotel pricing/yielding, mix optimization studies, marketing and customer behavior analysis, competitive intelligence, forecasting and statistical analysis, database development, budgeting support, etc.

  • Understand Web Analytics and manage metasearch with hotels and agency.

  • Understand PPC analytical reports and manage PPC marketing strategy and spend.

  • Monitor Upsell programs for Reservations, Spa, F&B and Front Desk for effectiveness and recommend course corrections as needed.

  • Review the daily operations of Reservations Team to ensure accurate recording of data and 100% compliance with Four Seasons standards.

  • Support the Director of Revenue Management and Regional Commercial Director in the annual budget and marketing plan.

  • Operate and manage IDEAS, Property Management System and monitor Golden S&C as required.

  • Produce/Analyze the following reports and recommend/implement appropriate action to maximize revenue: Daily/Weekly Occupancy and revenue Forecasts, Monthly Market Segment Forecast, Booking Pace by Segment, Red Date Analysis, Rooms Inventory Report with Group Displacement, Arrival/Departure Patterns, Travel Click Suite of reports, Rate Resistance/Turnaway Report, Suite Inventory Forecast, Month End Suite Analysis, Booking Source Analysis.

  • Work with the Reservations Manager to produce and publish a monthly analysis/report summarizing the month end reservations activity.

  • Be involved in the following: Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, Rate/Yield Strategy Worksheet, Rate/Yield Strategy, Consult on Front Desk Upsell program, Front Desk Perfect Fill Program.

  • Display a high level of integrity and professionalism at all times in all dealing with guests and employees.

  • Participate/Conduct/Attend scheduled departmental and administrative meetings as requested, Corp Budget and Owners Budget presentations, Yield, Forecast, Department, Pre-Con’s, Board of Operations, Sales and Marketing and Annual Revenue Management Conferences.

  • Respond according to the crisis management plan to any resort emergency or safety situation.

  • Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.

  • Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections as and when necessary.

  • Establish relationships with Revenue Directors in the city as well as in Four Seasons.

  • Perform added tasks or projects as assigned by the Cluster Director of Revenue Management.

Qualifications:

  • Has knowledge and/or experience of working with Opera PMS, IDeaS G3, Golden S&C and Demand360/Agency360 software.

  • Proficient in Microsoft office tools like PowerPoint, Word, and Excel, with in-depth knowledge of excel tools (Pivots, VLOOKUP, Charts, Essbase and other).

  • Excellent command over communication in English (written and verbal).

  • Able to work flexible hours as per business demands and needs.

  • Minimum 1-year experience in hospitality sector with preferred departments like Sales & Marketing, Reservations or Finance. Revenue/Yield Management experience would be advantageous.

  • Degree in related discipline.

  • Candidates must speak read and write Bahasa Malaysia as well as being fluent in English.

  • Must have the right to work in Malaysia.

What We Offer:

  • Competitive salary, wages, and a comprehensive benefits package

  • Excellent training and development opportunities

  • Complimentary accommodation at other Four Seasons Hotels and Resorts

  • Complimentary dry cleaning for employee uniforms

  • Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Visa sponsorship is not available for the role. Only successful candidates will be contacted.