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Lead Analyst, SMS

Salary undisclosed

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Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfills its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Familiar with ARIBA and SAP.

  • Provide day to day BAU SAP MM and ARIBA support to LBUs.
  • Able to manage all aspects of the SAP MM and ARIBA business mapping, blueprinting and related configuration.
  • Ensure solutions are consistent with regional template and ensure regional solution architecture team is aligned.
  • Act as Single point of contact on P2P Ariba and Concur technical issues of all end users, Group IT, SAP team and ARIBA customer support team.
  • Provide L2 support to resolve any system related issues.
  • Ensure resolution time meets SLA target.
  • Manage all assigned Enquiries, Incidents & Change Requests (SNOW & BAU PCR), and deliver according to the target resolution time.
  • Self-discipline and good deliverables to promote accountability and trust at work.
  • Perform system configuration and customization.
  • Monitor system notification (errors) and take appropriate actions.
  • Follow and actively promote SAP, Concur and ARIBA best practice usage in all solution aspects.
  • Support end users in system usage and assist in raising overall SAP proficiency in the end user base and act as an SAP ambassador.
  • Ensure successful system and process integration, efficient SLA driven end-user support and communications.
  • Liaise with necessary AIA colleagues or business partners outside GASC USC - Finance to ensure delivery of the functional work as required.
  • Support Manager and Assistant Manager(s) on work assignments.

Requirements:

  • University / College graduate in computer science or other relevant discipline.
  • 3 to 5 years’ relevant experience in regional solution/system support with SAP MM/ARIBA focus across the ASPAC region.
  • Relevant ITM GASC USC - FINANCE experience and user support track record.
  • Strong knowledge in ARIBA Cloud / Procure to Pay solution and SAP MM.
  • Procure to Pay business knowledge to manage communication with large finance user base.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA Digital+ is central to AIA’s goal of being a customer centric and world-class digital insurer, delivering world class services for our customers, partners and employees wherever they are.

We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable and agile.

We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people, every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners and employees.

Reimagine a brighter future at AIA Digital+.

AIA Digital+ is part of AIA Group Limited.

BELIEVE IN BETTER

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.

As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life.

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