Systems Analyst & Support Specialist (S2P)
Job Summary
Manage and support vendor off-the-shelf (VOTS) applications, working with complete end-to-end Source-to-Pay process. This includes the upstream Source-to-Contract (Sourcing and Contract management), downstream Procure-to-Pay processes (Procurement and Invoicing) as well as Vendor Management (Supplier performance and risk management data update) and Document Management System.
The role involves providing technical support, troubleshooting issues, optimizing application performance, and working closely with vendors, business users, and IT teams to ensure seamless system functionality.
General Responsibilities:
- Project Support & Implementation: Collaborate with external implementation partners on project delivery, driving requirements gathering and leading knowledge transfer within the team.
- Incident & Service Request Management: Provide support for post-implementation incidents and service requests covering Supply Chain, Supplier Relationship Management, Contract Management, Procurement, and Finance within the S2P process.
- Requirements Gathering & Documentation: Elicit, document, and manage clear and comprehensive requirements for non-trade procurement processes within project scope.
- Project Deliverables: Drive and complete mandatory project deliverables, including use cases, change requests, functional specifications, development, and testing for both project implementations and ongoing operations.
- System Administration & Maintenance: Administer and maintain the systems, including user management, access rights/authorization, master data configuration/enhancements, workflow creation/modification, approval/escalation path definition.
- Configuration & Development: Design new forms and fields, modify existing field properties, manage templates (supplier, RFx, contracts, supplier performance), configure notifications, reminders, alerts, logs, and develop SQL-based custom reports.
- Integration & APIs: Configure integrations and callbacks with 3rd party systems (e.g., vendor integration) and internal systems. Utilize configuration tables and system parameters to customize purchasing, sourcing, and contracting processes. Create advanced queries for integrations, including XML and SOAP generation. Knowing how SFTP is used in data integration processes. Understanding how SFTP interacts with other systems. Experience in automation and scripting to automate SFTP file transfer.
- Data Management: Perform data imports (ETLs), exports, and automate simple business processes.
- Communication & Reporting: Provide regular and timely progress updates on project and operational status.
- System Improvement: Drive system improvements, including modernization, automation, and simplification initiatives.
- Stakeholder Management: Effectively collaborate with senior stakeholders and manage expectations.
- Governance & Compliance: Ensure adherence to the highest governance and practice standards in solution development and operations.
- Collaboration: Work closely with team members and vendor partners (if applicable) to achieve project and operational deliverables.
- Issue & Risk Management: Manage issues, risks, and expectations, escalating or addressing them promptly.
Leadership Responsibilities:
Continuous Learning: Drive self-learning and development in IT Source-to-Pay and promote organizational learning behaviors.
Functional Skills & Knowledge:
- S2P Domain Knowledge: Functional knowledge in Supplier Relationship Management, Contract Management, Procurement, and Finance within S2P processes.
- Technical Proficiency: Intermediate technical skills in software support, configuration, and troubleshooting.
- SQL Expertise: Intermediate experience with SQL, including stored procedures, views, functions, and job schedulers.
- ETL Knowledge: Demonstrated knowledge of ETL functionality (flat file import, transformation, and loading).
- Web Services & Data Formats: Experience with REST-based and secure web services, JSON, and XML data.
- Integration Technologies: Familiarity with query functionality (flat file output, scheduling, multiple formats), and EAI engines for complex integrations.
- Integration Protocols: Understanding of messaging and integration protocols, including API, IDoc and PI/PO.
- API Experience: Experience using API consoles to expose, manage, and consume web services (RESTful APIs).
- Workflow & Reporting: Experience configuring workflows, alerts, callbacks, and developing SQL-based reports.
- Development Skills (Preferred): C#, VB.NET, or Java software development experience is a plus.
- SSO Knowledge: Knowledge of Single Sign-On (SSO) technologies
- Communication Skills: Excellent written and verbal communication skills in English.
Education:
Bachelor’s degree in computer engineering, Computer Science, Information Technology, Business Computer, or equivalent.
Work Experience:
Minimum 3 years of experience with a foundational understanding of procurement processes, strong organizational skills, and a willingness to learn and grow. Proactive attitude, attention to detail, and strong communication skills are essential.
This role offers an excellent opportunity to develop expertise in Source-to-Pay systems, collaborate with cross-functional teams, and contribute to process improvements.