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IT Support Analyst – Infrastructure & Applications

RM 2,500 - RM 4,000 / month

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Key Responsibilities

  • Conduct regular server maintenance, manage system installations, maintain up-to-date system documentation, and oversee patch updates and lifecycle management.
  • Monitor and maintain the performance and stability of IT infrastructure, including WAN, LAN, and network connectivity.
  • Provide operational support for key infrastructure components such as firewalls, load balancers, hypervisors, storage systems, network security tools, email platforms, antivirus, and anti-spam solutions.
  • Manage daily IT operations to optimize resource usage and maintain seamless business continuity.
  • Deliver technical support services in accordance with defined service level agreements, ensuring minimal downtime and disruption.
  • Collaborate on system architecture and design initiatives to support future scalability and configuration enhancements.
  • Plan and execute routine maintenance of network infrastructure in alignment with business continuity and disaster recovery strategies.
  • Ensure consistent service delivery standards and uphold customer satisfaction through proactive support and communication.
  • Continuously explore and assess emerging technologies to enhance existing systems and drive service improvements.

Qualifications & Requirements for Success

  • Candidates who are available to start immediately will have an added advantage.
  • A Diploma or Degree in Engineering, Computer Science, Information Technology, or a related discipline is required.
  • Minimum of 1-2 years of hands-on experience in a relevant IT support or infrastructure role.
  • Solid technical expertise and practical experience with:
  • Microsoft Windows and Server platforms (2012 and above)
  • Microsoft SQL Server, IIS, WSUS, Active Directory, and DNS
  • Virtualization technologies (e.g., Hypervisor) and Terminal Services
  • Network management including WAN, LAN switches, firewalls, VPN, and load balancers
  • Microsoft Office 365 and office automation (OA) software
  • Internet technologies, network optimization tools, and security solutions

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Work Location: In person