We are actively looking for a Boutique Manager based in Singapore. Reporting to the Retail Director, Southeast Asia, the Boutique Manager will be responsible for leading, coaching, guiding, and mentoring the boutique team. The Boutique Manager will have a strong focus on driving sales, delivering refined customer service, and demonstrating strong clienteling skills. He/ she will possess genuine passion to motivate the team to achieve their daily and monthly targets; and will be a positive influencer to build their leadership.
Job responsibilities
Key Duties & Responsibilities
- Achieve and exceed boutique sales target by setting sales target(s) to the team and leading the team with sales strategies.
- Utilize various reports to review and analyze business results in order to propose action plans to reach targets.
- Provide sales leadership to the team by setting clear performance targets and defining the relevant KPIs for the team members.
- Conduct market research on market trends and competitors' sales.
High Jewelry Sales Management
- Responsible for VVICs clientele and guiding the team on VVICs journey.
- Lead and guide the team on High Jewelry sales.
- Aim to be a High Jewelry Ambassador within Chaumet Worldwide.
Staff Management
- Consistent coaching of team members to achieve individual and collective objectives, through daily team meetings, on-the-job training, appraisals, training, task allocation, and feedback on expectations.
- Responsible for planning the monthly roster for all staff.
- Ensure the grooming of boutique staff is aligned with the guidelines of ‘Chaumet’.
- Actively support and contribute to the recruitment process.
Inventory Management
- Actively ensure accuracy of monthly, quarterly, and yearly stock taking, with no stock discrepancies.
- Ensure inventory management is at the optimal.
Brand Ambassador
- Act as a brand ambassador, engaging with VIP clients, new customers, and walk-in clients to deliver an exceptional experience at all times.
- Ensure the events are professionally managed and executed in line with Chaumet guidelines.
Visual Merchandising and Store Maintenance
- Oversee the overall appearance and maintenance of the boutique, ensuring visual merchandising guidelines are followed through, aligned with brand guidelines and concepts.
Administrative Management
- Oversee boutique operation, including invoicing, daily sales and reconciliation report, management reports, cash management.
- Implement and support all security procedures and measures.
- Be responsible and accountable for banking, petty cash, and monthly reimbursement.
CRM
- Develop and maintain strong client relationships through effective CRM activities with close follow up with existing and new clients.
Workplace Health & Safety
- Ensure the boutique is compliant with all Health and Safety (H&S) guidelines and measures.
- Strictly adhere to all regulations and rules regarding health and safety and ensure the staff are abiding by the H&S rules and regulations at all times.
Profile
Profile
The ideal candidate will possess the following qualifications:
Experience: A minimum of 8 years in retail operations at a managerial level, with a proven track record in the jewelry or high-end luxury retail industry.
Leadership: Strong interpersonal and leadership skills with the ability to inspire and manage a high-performing team.
Sales-Oriented: A results-driven individual with a strong sales focus and exceptional customer service capabilities.
Personal Attributes: Highly motivated, a team player, positive thinker, and a creative problem solver with a focus on efficiency.
Integrity: Strong ethical standards and a high level of personal integrity, embodying Chaumet’s core values.
We invite dynamic, performance-oriented professionals who are committed to excellence to apply and join our distinguished team!
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