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Security Officer (Hotel)

Salary undisclosed

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Position Summary:

The role as Security Officer is responsible for securing all Hotel properties, guest and clientele, ensuring that set security and safety procedures are followed.

Scope and Responsibilities:

· Responsible For securing all hotel properties, staff and clientele in accordance with the procedures laid down in the Security Manual.

· Observes guests and others and patrols lobbies, corridors back of the house areas, public rooms and surroundings to detect infringements or suspicious behavior: interviews guests and staff: approaches and questions suspicious persons courteously.

· Assists security Officer in investigating incidents involving disturbances, accidents, loss, thefts, etc. Occurring in the hotel during his shift.

· Warns trouble-makers: cautions careless person.

· Accompanies Assistant Manager or Front office manager, or Guest Relations Manager or night manager in investigating irregularities in guest rooms and public areas when so requested.

· Obtains assistance for accident victims and writes necessary accident reports.

· Records details of significant incidents or activities occurring during his shift in his official pocket Diary.

· Notifies superiors of presence of persons of questionable repute, and keeps such people under close surveillance.

· Performs duties common to all rank and file non-supervisory personnel and other duties as may be assigned.

· Maintain courteous relations with guests and staff.

· Instills trust on the part of staff; not fear or suspicion.

· Performs First Aid as needed.

· Is a member of the Hotel’s Fire Fighting Team.

· Makes recommendations that could improve productivity or increase the standards of guest service.

· Attends in service training course and such other courses as may be directed from time to time.

· Support and exercise the MERLIN values.

Background and Experience:

· Requires at least one (1) year of security and/or law enforcement experience.

· Requires excellent communication skills, excellent reasoning ability and interpersonal skills.

· Prior family theme park experience is helpful.

· Guard card a plus, must be able to successfully complete CPR and First Aid certification.

· Position requires pre-placement physical.

Education:

Candidate must possess at least SPM or Professional Certificate Diploma in Safety & Security or Hotel Management or any relevant discipline.

Additional Information:

· Malaysian.

· Fully vaccinated

· Willing to work flexible hours, including evenings & weekends to support hotel operations.

Job Types: Full-time, Permanent