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Jobs or company...

Head of Student Central

RM 4,000 - RM 4,500 / month
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Job Purpose:

To lead and manage the operations of the Student Central, ensuring a student-first, service-oriented experience that supports student success, engagement, and retention. The Head of Student Central will oversee key student-facing services including enrolment, records, finance advisory, timetabling, student communications, and general support services.

Key Responsibilities:

Strategic Leadership & Operations

  • Develop and execute strategic plans for Student Central aligned with the institution’s goals.
  • Lead a team to deliver high-quality student services and support.
  • Oversee the day-to-day operations of Student Central, ensuring efficient, consistent service delivery.
  • Implement systems, policies, and service improvements to enhance student experience.
  • Manage budgets, resources, and service-level KPIs.

Student Experience, Engagement & Events

  • Champion a student-first approach across all services and touchpoints.
  • Plan, oversee, and evaluate key student events including:
  • Orientation & Induction Week
  • Student Engagement/Wellness Weeks
  • Cultural & Awareness Campaigns
  • Convocation / Graduation Ceremonies
  • Town Hall Sessions & Student Forums
  • Student Awards & Recognition Events
  • Collaborate with Student Affairs, Marketing, Faculties, and Clubs/Societies for joint event planning.
  • Ensure all events are inclusive, accessible, and align with the institution’s values and policies.
  • Analyze student feedback and event participation to improve future initiatives.

Process Management & Compliance

  • Ensure data accuracy in student records, enrolment, and academic progression tracking.
  • Maintain compliance with institutional, national, and regulatory standards (e.g., MOHE, MQA).
  • Lead internal audits and service reviews related to student operations.

Team Leadership & Development

  • Manage, mentor, and develop the Student Central team.
  • Foster a collaborative and high-performance work culture.
  • Lead training programs to ensure consistent and effective service delivery.

Key Requirements:

Qualifications:

  • Bachelor’s Degree in Education, Business Administration, Student Affairs, or related field.
  • Master’s Degree is an advantage.

Experience:

  • Minimum 7–10 years in student services or academic administration, including leadership roles.
  • Proven track record in managing student-facing operations and improving service delivery.

Skills & Competencies:

  • Strong leadership, interpersonal, and communication skills.
  • Excellent organizational and problem-solving abilities.
  • Data-driven and student-experience oriented.
  • Familiarity with student information systems (e.g., Banner, SITS, or equivalent).
  • Knowledge of local higher education policies and standards.

Job Type: Full-time

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs