Senior Officer, Ticketing Operations
Salary undisclosed
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Position Title
Senior Officer, Ticketing Operations
Reports To
Executive, Ticketing Operations
Role Purpose
To perform Reservations & Ticketing functionalities, provide appropriate solutions/products to all walk-in customers with highest degree of courtesy in a manner to ensure sales targets and procedures are adhered all time.
Key Accountability
- Process booking, Ticketing & up-sell relevant products whilst maintaining customer satisfaction.
- To ensure customer issues is resolved by securing the relevant information and finding a suitable resolution.
- Responsible of handling First Class, Business Class, Economy Class, Enrich Platinum, Enrich Gold, Enrich Silver and Enrich Blue walk in passengers as per set standard
- Ensure all daily sales collections and credit card sales submitted and to assist superior and provide support with respect to delegated tasks/ assignments.
- To deliver Genuine Malaysian Hospitality
- To carry out any other task as assigned by Immediate Superior or to attend any meetings and/or assignments as required.
Qualification & Experience
- Degree in Communication, Management or any related field and/or
- Professional Certificate in any related field and/or
Years of Experience : 3 years of working experience
Areas of Experience :
- Good communication skills, both oral and written in English & Bahasa Malaysia
- Must be able to work with minimal supervision, committed and have a strong sense of responsibility
- Courteous and pleasant personality, positive attitude, team player with good and Excellent manners with required tact and diplomacy to handle customers professionally
Personality Traits
- Ability to work in a fast-paced environment independently or as part of a team.
- Excellent interpersonal, communication and analytical skills
- Excellent interpersonal skills and the ability to collaborate effectively with cross-functional teams