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Customer Service Personnel

RM 1,700 - RM 1,700 / month

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We are seeking a dedicated and proficient Customer Service Representative to join our team. This role involves managing various communication channels, handling customer orders and ensuring a smooth and efficient customer experience. Fresh graduates are welcome to apply as we provide comprehensive training.

Key Responsibilities

  • Respond to and answer phone calls, WhatsApp messages, private messages, comments, and emails from customers.
  • Take orders online (scripts and training will be provided).
  • Manage customer orders using the company's system.
  • Record and organize phone numbers and other customer information in the database.
  • Handle online presentation of products, ensuring customers receive full acknowledgement of products.
  • Perform additional tasks as assigned by management.
  • Assist customers in handling external systems as needed

Qualifications

  • Must possess at least Higher Secondary/STPM/”A” Level/Pre-U, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Customer Service/Business Studies or equivalent.
  • Proficient in using computers, smartphones and WhatsApp.
  • Able to communicate effectively via phones and WhatsApp.
  • Excellent verbal and written communication skills.
  • Efficient in responding to comments and customers inquiries in a timely manner.
  • Proficient in English (Preferred)
  • Proficient in Mandarin (Preferred)
  • Proficient in Tamil (Preferred)
  • Works well with minimal supervision
  • Experience in customer service and managing online product presentations is a plus.

Benefits

  • Includes contributions to EPF and SOCSO.
  • Opportunities for professional growth and development.

Working Hours

  • Sunday to Thursday: 9 AM - 6 PM
  • Friday: OFF
  • Saturday: 9 AM - 2 PM or 12 PM - 6 PM (Rotate Shift)

Job Types: Full-time, Fresh graduate

Pay: RM1,700.00 per month

Benefits:

  • Professional development

Schedule:

  • Day shift

Application Question(s):

  • Expected Salary?