
TECHNICAL ENGINEER (MICROSOFT & CLOUD)
RM 2,500 - RM 5,000 / month
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Responsibilities:
- Assist customers with the configuration and setup of services.
- Develop and maintain strong customer relationships while driving positive customer satisfaction through effective communication.
- Offer clear and concise solutions to customers, addressing their needs and inquiries effectively.
- Guide customers patiently toward self-help solutions through our support portals and resources.
- Troubleshoot technical issues related to Microsoft 365, Office 365, and cloud services, providing clear, actionable solutions.
- Offer proactive solutions to prevent recurring issues and improve the overall customer experience.
- Liaise with customers through various communication channels, including phone calls, tickets, and other support platforms.
- Maintain thorough documentation of issues, solutions, and best practices in the knowledge base for future reference.
- Collaborate with team members to stay updated on the latest features, tools, and products related to Microsoft 365/Office 365, cloud services, and related technologies.
- Meeting with client and provide the technical aspects of services, providing clear and detailed explanations of service we provide.
Qualifications and Skills:
- Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma in Computer Science / Information Technology or equivalent.
- Have minimum 1-2 years of experience in an Information Technology environment focusing on Microsoft 365.
- Fresh graduates are encouraged to apply.
- Strong skills in Microsoft Excel and other Office 365 applications.
- Strong command of English, excellent verbal and presentation skills, great interpersonal skills, and experience in international collaboration are mandatory.
- Experience in preparing valuable presentation slides for relevant audiences.
- Has good organization skills, self-initiative, and commitment with a high degree of flexibility and resiliency.
- Excellent problem-solving and analytical skills
- Ability to work independently, manage multiple tasks, and contribute to team efforts in a fast-paced environment.
Job Types: Full-time, Permanent, Contract, Fresh graduate
Pay: RM2,500.00 - RM5,000.00 per month
Benefits:
- Dental insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus