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Criteria
- Minimum Diploma and above
- Must have a minimum of 3- 5 years previous Supervisory / management experience.
- Extensive F&B knowledge especially in Customer Service & Food Presentation and hygiene.
- Excellent communication skills, have attention to details, ability to multi-task; and ability to solve problems and provide excellent customer service.
- Strong leadership, motivational and people skills. Ability to provide quality Customer Service.
- Good command of Bahasa Malaysia and English.
- Able to work on Shift, weekends and public holidays
Job Description
1. General Administration:
- Prepare staff weekly duty roster and payroll by monthly cutoff date and submit to Manager for approval.
- Carry out staff daily pre-shift briefings and OJT as required.
- Assist Cafe Manager in holding weekly team meetings.
- Assist in maintaining an efficient FOH inventory system in accordance with company processes.
- Ensure FOH stock levels are correct as reported; maintain healthy stock level by liaising with the Manager and kitchen team.
- Perform and assist stock-closing at the end of month and submit reports to the management.
- Ensure that all food products are well presented and served according to food safety standards.
- Ensure designated rooms or serving areas are set up accordingly for events catering.
- Assist in invoicing and reconciling events catering.
- Attend meetings and training courses in/out of the office as appropriate.
- Attend any other reasonable requests by the management.
2. Food Safety and HSE:
- Assist the Cafe Manager in ensuring all company and statutory regulations of hygiene and safety are adhered to by the kitchen team at all time.
- Undertake visual Health & Safety checks; ensure all accidents are recorded and reported.
- Ensure that the food preparation, presentation and service are carried out in compliance with company standards and client’s expectations.
- Ensure the cleanliness, 5S of storerooms are always practiced and complied with food safety requirements.
- To always adhere and follow personal hygiene standards while on duty.
3. Teamwork and Initiative:
- Assist the Cafe Manager in managing, training and developing staff in accordance to Sodexo and Google standards.
- Ensure that all staff execute assigned tasks accordingly, provide timely feedback and necessary training, and report any arising issues to the management. ·
4. Customer Service:
- Communicate well with all stakeholders and demonstrate a pleasant and polite personality.
- Extend efficient, caring and friendly service to all clients and visitors of the cafe.
- Promote teamwork and ensure all team members focus on the client’s needs.
- Perform other related duties as requested.
Please Contact or Whatsup En Firdaus 019-2646033
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
Schedule:
- Day shift
- Early shift
- Night shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
Work Location: In person
Expected Start Date: 05/05/2025