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Senior Supervisor

RM 3,000 - RM 3,500 / month

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Criteria

  • Minimum Diploma and above
  • Must have a minimum of 3- 5 years previous Supervisory / management experience.
  • Extensive F&B knowledge especially in Customer Service & Food Presentation and hygiene.
  • Excellent communication skills, have attention to details, ability to multi-task; and ability to solve problems and provide excellent customer service.
  • Strong leadership, motivational and people skills. Ability to provide quality Customer Service.
  • Good command of Bahasa Malaysia and English.
  • Able to work on Shift, weekends and public holidays

Job Description

1. General Administration:

  • Prepare staff weekly duty roster and payroll by monthly cutoff date and submit to Manager for approval.
  • Carry out staff daily pre-shift briefings and OJT as required.
  • Assist Cafe Manager in holding weekly team meetings.
  • Assist in maintaining an efficient FOH inventory system in accordance with company processes.
  • Ensure FOH stock levels are correct as reported; maintain healthy stock level by liaising with the Manager and kitchen team.
  • Perform and assist stock-closing at the end of month and submit reports to the management.
  • Ensure that all food products are well presented and served according to food safety standards.
  • Ensure designated rooms or serving areas are set up accordingly for events catering.
  • Assist in invoicing and reconciling events catering.
  • Attend meetings and training courses in/out of the office as appropriate.
  • Attend any other reasonable requests by the management.

2. Food Safety and HSE:

  • Assist the Cafe Manager in ensuring all company and statutory regulations of hygiene and safety are adhered to by the kitchen team at all time.
  • Undertake visual Health & Safety checks; ensure all accidents are recorded and reported.
  • Ensure that the food preparation, presentation and service are carried out in compliance with company standards and client’s expectations.
  • Ensure the cleanliness, 5S of storerooms are always practiced and complied with food safety requirements.
  • To always adhere and follow personal hygiene standards while on duty.

3. Teamwork and Initiative:

  • Assist the Cafe Manager in managing, training and developing staff in accordance to Sodexo and Google standards.
  • Ensure that all staff execute assigned tasks accordingly, provide timely feedback and necessary training, and report any arising issues to the management. ·

4. Customer Service:

  • Communicate well with all stakeholders and demonstrate a pleasant and polite personality.
  • Extend efficient, caring and friendly service to all clients and visitors of the cafe.
  • Promote teamwork and ensure all team members focus on the client’s needs.
  • Perform other related duties as requested.

Please Contact or Whatsup En Firdaus 019-2646033

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave

Schedule:

  • Day shift
  • Early shift
  • Night shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Work Location: In person

Expected Start Date: 05/05/2025