Head of Operations (Sales, Marketing & Business Operations) Marketing of Industrial Products (PLC)
RM 15,000 - RM 20,000 / month
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Head of Business Operation (HBO)
Responsibility:
Strategic Sales Leadership
- Develop and execute strategies sales plans to meet revenue, growth targets and market share in forklift, Material Handling Equipment, Warehouse Equipment and Hardware Equipment.
- Coordinating and managing with the units of company and intercompany Heads of Departments as needed to optimize available resources.
- Coaching in driving subordinates to achieve business plan.
- Analyze market trends, customer needs, and competitor activities and adjust strategies accordingly.
- To set, monitor and track sales targets, KPIs, and performance metrics for the sales team to ensure
- achievement KPIs and achievement of monthly, quarterly, and annual objectives.
- Identify and pursue new business opportunities, partnerships, customer segments and business expansion strategies.
- Work closely with marketing teams to enhance brand awareness and lead generations.
- Oversee daily operations, lead cross-functional teams (Sales, rental, maintenance service, repairs, Customer Service, after-sales support & warehouse operation) and ensuring seamless integration between product development.
Operations Management
- Oversee daily business operations to ensure efficiency and effectiveness and ensure efficient Warehouse and distribution operations.
- Implement process improvements to enhance operational efficiency and cost-effectiveness.
- Manage supply chain, Warehouse, and inventory control to ensure smooth business operations.
- Ensure compliance with industry regulations, company policies, and best practices.
Customer Service & Technical Support
- Ensure high levels of customer satisfaction through effective service and support.
- Oversee after-sales service, including maintenance, repairs, and warranties.
- Work with technical teams to address customer inquiries and concerns promptly.
Team Leadership & Development
- Lead, mentor, train, coach and develop sales and operations teams to achieve company goals.
- Set clear objectives, performance metrics, incentive and implement training programs.
- Managing / Coordinating among company units and intercompanies HOD when required to optimise resources available.
Financial & Strategic Planning
- Develop and manage sales and operational budgets to optimize profitability.
- Conduct cost analysis and implement cost-saving initiatives.
- Provide regular reports on sales performance, operations, and financial performance to senior managements.
Others
- To exercise discretion on Company's information and safeguard company's interest at all times.
- Report, highlights any irregularities, problems, weakness, and recommend for improvement and any related issues.
- Any other duties including from any departments and/or subsidiaries of company that may be assigned to you from time to time.
Qualifications:
Bachelor's Degree, Post Graduate Degree in Accounting or equivalent.
Experience & Skills:
- Min 10 years in sales and operations with min 8 years in key leadership role, overseeing cross-functional teams
- Proven track record of successfully managing a sales team achieving revenue growth in a competitive market and driving operational improvements.
- Financial acumen, with the ability to manage budgets, analyze P & L statements, and optimize operational costs.
- Coaching in driving to achieve Business Plan.
- Strong leadership and team management skills, with experience managing cross-functional teams.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Strong communication and interpersonal skills, with the ability to negotiate and manage customer relationships effectively.
- Strategic thinking with the ability to translate long-term goals into actionable plans.
- Experience in creating sales strategies and excellent problem-solving skills.
Other Benefits:
- Car allowance and scheme.
- Petrol / Toll / Parking / Telephone - as per bill.
- Medical Insurance, Group Term Life & Group Personal Accident.
- Annual Leave
- Panel clinic
- Yearly training
- Yearly performance allowance - Family medical benefit, medical insurance premium
- Retirement gratuity
- Health screening
- Observe all public holiday
- Yearly Performance bonus
Job Type: Permanent
Pay: RM15,000.00 - RM20,000.00 per month
Schedule:
- Monday to Friday
Work Location: In person