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Role Overview
As an Intern in Ops Excellence (Stays), you will support the team in enhancing operational efficiency and customer satisfaction within the Hotels & SNAP business unit. You will assist with a variety of tasks aimed at optimizing the post-experience journey for customers and contributing to key operational and business improvements. This is an excellent opportunity for a motivated individual who is passionate about operations and the travel industry.
Skills
Must-Have:
- G Suite Proficiency: Good working knowledge of Google Sheets for data management and reporting, and Google Docs for document creation and collaboration.
- Deadline & Task Management: Proficient in organizing and prioritizing tasks to meet deadlines. Able to handle multiple assignments effectively while maintaining quality and efficiency.
- Adaptability: Comfortable with changing priorities in a fast-paced environment. Able to quickly adjust to new processes, tasks, or challenges, ensuring smooth transitions and continued productivity.
- Problem-Solving: Capable of identifying challenges in operational processes and proposing practical solutions.
- Positive Attitude: Maintains a fun and positive attitude, contributing to a collaborative and enjoyable work environment.
- Communication Skills: Strong verbal and written communication skills for effectively interacting with guests, suppliers, and internal teams, ensuring clear and positive exchanges.
Nice To Have
- Detail Orientation: Exhibits thoughtfulness and precision in task execution, ensuring high-quality deliverables.
- Multitasking & Stress Management: Able to handle multiple tasks simultaneously while staying composed under pressure.
- Team Player: Enjoys collaborating with others, fostering a supportive and cooperative team dynamic.
Qualifications & Experience
- Currently pursuing a degree or equivalent qualification.
- Available for a minimum internship commitment of at least 6 months.
- Willing to be based at Redstation (KL Sentral).
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.