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Jobs or company...
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Assistant Operations Manager - Car Park

RM 4,000 - RM 5,500 / month
Checking job availability...
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Job Summary:

We are seeking an experienced and proactive Assistant Operations Manager for our car park facility. The ideal candidate will oversee the day-to-day operations, ensuring optimal functionality, safety, and customer satisfaction. This role requires a strong leader with excellent organizational skills and a keen eye for operational efficiency.

Key Responsibilities:

1) Operational Management:

· Oversee all aspects of car park operations including staffing, scheduling, and daily procedures.

· Ensure the car park is clean, well-maintained, and meets all safety and regulatory requirements.

· Monitor and manage parking equipment, including payment machines and security systems,ensuring they are in proper working order.

2)Staff Management:

· Recruit, train, and supervise car park staff personnel.

· Conduct performance evaluations and provide ongoing coaching and support.

· Develop and implement staff schedules to ensure adequate coverage during peak and off-peak hours.

3)Customer Service:

· Address and resolve customer inquiries, complaints, and issues in a professional and timely manner.

· Implement and monitor customer service standards to ensure a positive experience for all patrons.

· Develop and manage customer feedback systems to gather insights and improve service delivery.

4)Financial Management:

· Oversee daily financial operations including cash handling, revenue collection, and reconciliation.

· Prepare and manage budgets, ensuring financial targets are met and cost control measures are in place.

· Analyze financial reports to identify trends, opportunities, and areas for improvement.

5)Safety and Compliance:

· Ensure compliance with all local, state, and federal regulations related to parking facilities.

· Implement and enforce safety protocols to prevent accidents and ensure the safety of both staff and customers.

· Conduct regular audits and inspections to identify and address potential hazards.

6)Maintenance and Repairs:

· Coordinate routine maintenance and emergency repairs for parking infrastructure and equipment.

· Liaise with contractors and service providers to ensure timely and cost-effective resolution of issues.

7)Reporting and Documentation:

· Maintain accurate records of operational activities, including staff performance, financial transactions, and maintenance activities.

· Prepare and present regular reports on operational performance, financial status, and customer satisfaction to senior management.

Qualifications:

· Bachelor’s degree in business administration, Management, Facility Management, or a related field (preferred).

· Minimum of [2-5] years of experience in operations management, preferably within the parking industry or a related field.

· Strong leadership and team management skills.

· Excellent organizational and multitasking abilities.

· Proficient in financial management and budgeting.

· Exceptional customer service and problem-solving skills.

· Knowledge of safety regulations and compliance requirements.

· Proficiency in using computer systems and software related to operations management.

Personal Attributes:

· Detail-oriented with a strong focus on operational efficiency and customer satisfaction.

· Ability to work under pressure and handle challenging situations effectively.

· Strong communication and interpersonal skills.

· Proactive and solution-oriented mindset.

Benefits:

· Medical Insurance

· Opportunities for professional development and career advancement.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Ability to commute/relocate:

  • Cyberjaya (63200): Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Diploma/Advanced Diploma (Required)

Location:

  • Cyberjaya (63200) (Required)

Willingness to travel:

  • 50% (Required)

Work Location: In person

Expected Start Date: 05/02/2025