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IT Applications Senior Executive

Salary undisclosed

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Responsibilities:

  • System Support & Maintenance: Assist in managing and maintaining the IT application landscape, ensuring smooth operations across all retail systems.
  • Technical Support: Provide first-level troubleshooting and resolution for IT-related issues, minimizing disruptions to business operations.
  • System Implementation: Support the implementation and roll-out of POS, ERP, CRM, Loyalty, and HRIS systems, ensuring alignment with business needs.
  • User Training & Documentation: Assist in training end-users on IT applications and maintain system documentation for reference.
  • IT Vendor Coordination: Work with external vendors and service providers to ensure timely support and service delivery.
  • Process Improvement: Stay updated with emerging retail technologies and suggest enhancements to improve system efficiency.