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Customer Service Executive

RM 2,200 - RM 2,800 / month

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  • Customer Reception
    • Provide attentive services to ensure a comfortable experience (services include to service beverages, snacks).
  • Appointment & Scheduling Coordination
    • Manage the booking system to efficiently allocate therapy room time slots and avoid scheduling conflicts.
  • Online Operations & Customer Communication
    • Update social media/website content (e.g., promotions, business hour adjustments).
    • Promptly respond to online inquiries regarding services, pricing, etc.
  • Complaint Resolution & Feedback Improvement
    • Attend customer complaints professionally, record problem issue and propose solutions to enhance service quality.
  • Customer Equipment Maintenance Follow-Up
    • Monitor the status of customers’ therapy rooms (e.g., reminders for essential oil replenishment or maintenance schedules).
    • Provide expert maintenance advice and assist in booking on-site servicing if needed.
  • Ability to speak and write in Mandarin and English fluently.
  • Candidates must possess at least Diploma.
  • Fresh graduates are encouraged to apply.
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, prioritise and manage time effectively
  • Social media savvy
  • KWSP and SOCSO
  • Annual leave
  • Sick leave
  • Maternity Leave
  • Compassionate Leave
  • Parental Leave
  • Marriage Leave