Role Overview:
We are looking for a highly motivated and results-driven Sales Consultant & High Ticket Deal Closer to join our team. This role combines the strategic elements of sales consulting with the tactical focus required to close high-value deals. The ideal candidate will have exceptional communication skills, a strong understanding of customer needs, and a proven ability to close sales in a competitive, fast-paced environment.
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Key Responsibilities:
1. Proactively Identify & Generate New Business Opportunities:
- Conduct thorough research and prospecting to identify potential clients and business opportunities.
- Qualify leads effectively to ensure focus on high-value opportunities.
2. Product Presentations & Demonstrations:
- Deliver persuasive product presentations and demonstrations that clearly highlight the features, benefits, and value propositions to prospective clients.
- Tailor presentations based on the specific needs of each client.
3. Outbound Sales Calls:
- Make proactive outbound sales calls to engage potential customers, promote offerings, and drive product/service adoption.
- Follow up on initial inquiries to maintain engagement and move prospects through the sales funnel.
4. Customer Needs Analysis & Tailored Recommendations:
- Analyze the needs of potential clients by understanding their business objectives and challenges.
- Provide personalized recommendations that align with their goals and solve specific problems.
5. Client Relationship Management:
- Build, nurture, and maintain strong, long-term relationships with clients to foster loyalty and encourage repeat business.
- Regularly check in with clients to ensure satisfaction and address any concerns.
6. Sales Negotiation & Closing Deals:
- Negotiate competitive pricing structures, contract terms, and agreements to successfully close sales transactions.
- Use effective negotiation techniques to overcome objections and close high-value deals.
7. Achieving Sales Targets:
- Consistently achieve or exceed individual and team sales targets on a monthly and quarterly basis.
- Track and measure personal performance against sales KPIs and take proactive steps to meet or surpass goals.
8. CRM Documentation:
- Accurately document all customer interactions, opportunities, and updates within the CRM system.
- Ensure all lead and client information is up-to-date and properly managed in the system.
9. Customer Service Excellence:
- Provide exceptional customer service throughout the entire sales lifecycle, from lead generation to post-sale follow-up.
- Address inquiries, concerns, and issues promptly to ensure customer satisfaction.
10. Timely Follow-ups with Leads:
- Conduct timely follow-ups with all leads to ensure satisfaction, resolve any outstanding matters, and close the sale.
- Keep a structured follow-up schedule to maintain communication with prospects and customers.
11. Industry Trends & Competitor Analysis:
- Stay informed on industry trends, competitor offerings, and product updates to stay competitive in the market.
- Regularly review competitors’ strategies and adjust sales tactics accordingly.
12. Cross-Functional Collaboration:
- Collaborate with marketing, customer success, and product teams to ensure alignment on sales strategies and initiatives.
- Share customer feedback and insights with other departments to improve product offerings.
13. Sales Performance Reports & KPIs:
- Prepare and present detailed reports on sales performance, targets, and KPIs to management regularly.
- Monitor and analyze sales results and adjust tactics as needed to achieve targets.
14. Handling Customer Objections:
- Effectively handle customer objections with professionalism and confidence to drive sales closure.
- Apply advanced negotiation techniques to overcome challenges and close deals successfully.
15. Contract Finalization & Onboarding:
- Facilitate contract finalization, manage all required documentation, and guide customers through the onboarding and payment processes.
- Ensure clients are well-prepared for the post-sale experience and understand all necessary steps.
- Bachelor's degree in Business, Marketing, or a related field is preferred but not always mandatory.
- 5 years of proven sales experience, customer service, or retail experience.
- Courses or classes in sales, marketing, or business
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and/or Google Workspace.
- Proven experience in sales, preferably in high-value or high-ticket deals.
- Exceptional negotiation and closing skills.
- Excellent communication and interpersonal skills.
- Strong analytical skills and the ability to understand customer needs.
- High level of professionalism and the ability to maintain relationships with senior-level clients.
- Ability to work well both independently and as part of a team.
- Proficiency with CRM systems and sales tracking tools.
- EPF
- SOCSO
- EIS
- Weekend : Food provided
- Medical claim
- Annual Leave
- Sales commission