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Technical Helpdesk Support

RM 3,500 - RM 3,900 / month

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  • Receive and handle inbound calls regarding fibre broadband technical issues
  • Diagnose and troubleshoot a wide range of 10G PON technical problems, such as installation, Internet connectivity, slow speeds, ONT/router issues, Wi-Fi connectivity, and voice problems remotely
  • Provide clear and concise technical explanations to customers in a professional and friendly manner, ensuring timely resolution of issues
  • Escalate complex issues to higher-level support teams as required
  • Minimum educational qualification: Diploma
  • Proficiency in English (Grade B2), Bahasa Malaysia (8/10), and Mandarin (8/10) is compulsory
  • Fresh graduate are welcome to apply
  • 1-3 years of relevant experience
  • Available to start ASAP
  • Salary: Up to RM3,900 + RM300 (KPI variable allowance)
  • Shift Basis: Monday to Sunday (10 AM - 10 PM)