RESERVATIONS AGENT - HYATT REGENCY KUALA LUMPUR AT KL MIDTOWN
Salary undisclosed
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Summary
You will be responsible for handling all guest inquiries, booking requests, and reservation modifications efficiently and courteously. This role ensures a smooth reservation experience while maximizing room sales and contributing to guest satisfaction.
Qualifications
- Diploma or degree in Hospitality Management or related field.
- Minimum 2-3 years of experience in hotel reservations, with at least 1 year in a supervisory role.
- Strong knowledge of hotel PMS (e.g., Opera or similar).
- Excellent communication, interpersonal, and leadership skills.
- High attention to detail and organizational ability.
- Strong problem-solving and customer service skills.
- Proficiency in English and other languages (optional but an advantage).