
Digital & E-commerce Lead
Salary undisclosed
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1. . Digital Platform Management Manage and maintain the company’s digital platforms, including e-commerce websites, mobile apps, and delivery partner integrations. Ensure the platforms are up-to-date, user-friendly, and aligned with brand guidelines. Regularly analyze platform performance and provide actionable insights for improvements. 2. E-Commerce Operations Oversee daily e-commerce operations, including inventory management, order processing, and logistics coordination. Collaborate with cross-functional teams to ensure timely product availability and delivery. Monitor and manage online sales performance against key metrics such as revenue, traffic, and conversion rates. 3. Digital Marketing Collaboration Work closely with the marketing team to develop and execute online campaigns that drive traffic and increase customer engagement. Utilize customer data to personalize marketing efforts and improve retention. Ensure promotional campaigns are properly implemented across digital platforms. 4. Data Analysis and Reporting Track and report on digital retail performance metrics, providing detailed analysis to identify trends and opportunities. Support decision-making with data-driven recommendations to optimize the customer experience and maximize revenue. 5. Innovation and Development Identify and evaluate emerging digital retail trends and technologies. Propose and implement innovative solutions to improve operational efficiency and customer satisfaction. 6. Stakeholder Management Serve as a point of contact for external vendors and internal departments, ensuring clear communication and smooth project execution. Build and maintain strong relationships with delivery partners and technology providers.