Executive (Ops Support)

Operational Support Assist outlets in resolving day-to-day operational issues, including inventory, equipment, and customer service concerns. Support the implementation of company policies, procedures, and operational guidelines. Coordinate with relevant departments to address outlet needs, such as supplies, maintenance, and training. Performance Monitoring Monitor outlet performance metrics (e.g., sales, customer satisfaction, SOP compliance). Conduct regular checks to ensure adherence to brand standards, including food safety, hygiene, and service excellence. Prepare and submit performance reports to the Operations Manager, highlighting areas for improvement. Training and Development Support the training and onboarding of new outlet managers and team members. Coordinate with the Training Department to schedule workshops and refresher sessions. Project Coordination Assist in rolling out new operational initiatives, campaigns, or systems at the outlet level. Collaborate with the Marketing and Product Development teams on promotional activities and product launches. Customer Relations Handle escalated customer complaints that cannot be resolved at the outlet level, ensuring timely and satisfactory resolution. Gather and analyze customer feedback to identify trends and recommend improvements. Administrative Duties Maintain and update records of outlet visits, issues, and follow-ups. Assist in preparing documentation for audits, operational reviews, and compliance reporting.