
Homestay Operation Assistant Manager
Job Scope:
The Homestay Operation Manager is responsible for overseeing the day-to-day operations of multiple homestay units to ensure exceptional guest experience, operational efficiency, and profitability. This role requires strong leadership, problem-solving, and organizational skills to manage housekeeping, maintenance, guest services, and team coordination.
Key Responsibilities:
1. Operational Oversight
- Supervise the overall daily operations of all homestay units.
- Ensure cleanliness, maintenance, and readiness of units before guest check-ins.
- Monitor inventory and restock household supplies as needed.
2. Team Management
- Lead and coordinate the housekeeping and maintenance teams.
- Schedule staff shifts and manage attendance or manpower issues.
- Train and motivate staff to uphold high service standards.
3. Guest Experience
- Ensure smooth guest check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints in a timely and professional manner.
- Monitor reviews and feedback to continually improve service quality.
4. Administrative Duties
- Maintain accurate records of bookings, operational expenses, and staff performance.
- Prepare monthly reports on occupancy, revenue, and operational efficiency.
- Ensure compliance with health, safety, and local regulatory requirements.
5. Maintenance & Upkeep
- Coordinate regular and ad-hoc maintenance work with vendors or contractors.
- Conduct routine inspections to ensure all units meet brand standards.
6. Marketing & Sales Support
- Support marketing efforts by ensuring units are photo-ready and consistently meet branding standards.
- Coordinate with the sales and marketing team for promotional activities and guest engagement.
- Candidates must possess at least Degree
- Proven experience in hospitality or property management, preferably in short-term rentals.
- Able to speak in English and Mandarin
- Strong leadership and organizational skills.
- Excellent communication and customer service abilities.
- Tech-savvy, with the ability to manage online booking platforms and basic administrative tools.
- Willingness to be on-call for urgent guest or unit issues.
- Career growth opportunities
- Dynamic and collaborative work environment
- Competitive salary & benefits