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Homestay Operation Assistant Manager

RM 3,900 - RM 6,500 / month

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Job Scope:

The Homestay Operation Manager is responsible for overseeing the day-to-day operations of multiple homestay units to ensure exceptional guest experience, operational efficiency, and profitability. This role requires strong leadership, problem-solving, and organizational skills to manage housekeeping, maintenance, guest services, and team coordination.

Key Responsibilities:

1. Operational Oversight

  • Supervise the overall daily operations of all homestay units.
  • Ensure cleanliness, maintenance, and readiness of units before guest check-ins.
  • Monitor inventory and restock household supplies as needed.

2. Team Management

  • Lead and coordinate the housekeeping and maintenance teams.
  • Schedule staff shifts and manage attendance or manpower issues.
  • Train and motivate staff to uphold high service standards.

3. Guest Experience

  • Ensure smooth guest check-in and check-out procedures.
  • Handle guest inquiries, requests, and complaints in a timely and professional manner.
  • Monitor reviews and feedback to continually improve service quality.

4. Administrative Duties

- Maintain accurate records of bookings, operational expenses, and staff performance.

- Prepare monthly reports on occupancy, revenue, and operational efficiency.

- Ensure compliance with health, safety, and local regulatory requirements.

5. Maintenance & Upkeep

  • Coordinate regular and ad-hoc maintenance work with vendors or contractors.
  • Conduct routine inspections to ensure all units meet brand standards.

6. Marketing & Sales Support

  • Support marketing efforts by ensuring units are photo-ready and consistently meet branding standards.
  • Coordinate with the sales and marketing team for promotional activities and guest engagement.
  • Candidates must possess at least Degree
  • Proven experience in hospitality or property management, preferably in short-term rentals.
  • Able to speak in English and Mandarin
  • Strong leadership and organizational skills.
  • Excellent communication and customer service abilities.
  • Tech-savvy, with the ability to manage online booking platforms and basic administrative tools.
  • Willingness to be on-call for urgent guest or unit issues.
  • Career growth opportunities
  • Dynamic and collaborative work environment
  • Competitive salary & benefits