
Customer Service (Mandarin, Hybrid/Wfh)
RM 2,200 - RM 2,500 / month
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We are looking for responsible, disciplined, and obedient individuals to join our customer service team. This is a full-time hybrid (with work-from-home arrangement available) role with fixed working hours and close team coordination. Candidates must fully commit during working hours — no multitasking or distractions allowed.
This role is not for freelancers or part-timers, and only suitable for those with a proper home setup and stable schedule.
- Respond to customer inquiries and provide accurate information via online platforms
- Work in sync with another team member every hour to ensure smooth handovers
- Handle daily orders, sales support, and basic post-sales follow-up
- Fully commit to work hours — no side jobs, no distractions
- Attend brief hourly check-ins and team handovers
Shift Details
Morning Shift
- Hours: 7:00 AM – 4:00 PM
- Break: 12:00 PM – 1:00 PM
Night Shift
- Hours: 3:00 PM – 12:00 AM
- Break: 6:00 PM – 7:00 PM
*1 rest day per week
Salary: RM2,500 + EPF + SOCSO
Bonus:
- Attendance Bonus: RM500/month (no leave, no mistakes, no slacking)
- Performance Bonus: RM1,000/month (if team hits sales target)
- Fresh graduates are welcomed to apply
- Strong sense of responsibility and discipline
- Able to communicate in both Mandarin and English (typing & basic speaking)
- Must have your own laptop or desktop computer
- Able to work from home or fixed, distraction-free environment
- Must follow shift schedule strictly
- No frequent mistakes, leave, or performance issues
- Training Provided
- KWSP and SOCSO
- Fast-track promotion opportunities and salary increment for top performers
- Annual Leave