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Customer Service (Mandarin, Hybrid/Wfh)

RM 2,200 - RM 2,500 / month

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We are looking for responsible, disciplined, and obedient individuals to join our customer service team. This is a full-time hybrid (with work-from-home arrangement available) role with fixed working hours and close team coordination. Candidates must fully commit during working hours — no multitasking or distractions allowed.

This role is not for freelancers or part-timers, and only suitable for those with a proper home setup and stable schedule.

  • Respond to customer inquiries and provide accurate information via online platforms
  • Work in sync with another team member every hour to ensure smooth handovers
  • Handle daily orders, sales support, and basic post-sales follow-up
  • Fully commit to work hours — no side jobs, no distractions
  • Attend brief hourly check-ins and team handovers

Shift Details

Morning Shift

  • Hours: 7:00 AM – 4:00 PM
  • Break: 12:00 PM – 1:00 PM

Night Shift

  • Hours: 3:00 PM – 12:00 AM
  • Break: 6:00 PM – 7:00 PM

*1 rest day per week

Salary: RM2,500 + EPF + SOCSO

Bonus:

  • Attendance Bonus: RM500/month (no leave, no mistakes, no slacking)
  • Performance Bonus: RM1,000/month (if team hits sales target)
  • Fresh graduates are welcomed to apply
  • Strong sense of responsibility and discipline
  • Able to communicate in both Mandarin and English (typing & basic speaking)
  • Must have your own laptop or desktop computer
  • Able to work from home or fixed, distraction-free environment
  • Must follow shift schedule strictly
  • No frequent mistakes, leave, or performance issues
  • Training Provided
  • KWSP and SOCSO
  • Fast-track promotion opportunities and salary increment for top performers
  • Annual Leave