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CLIENT SUCCESS EXECUTIVE

RM 2,000 - RM 4,000 / month

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1. Client Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and effective utilization of Ejen2u's offerings.

2. Relationship Management: Develop and maintain strong, long-term relationships with clients by understanding their business goals and aligning our services to meet their needs.

3. Proactive Support: Monitor client usage and engagement metrics to anticipate needs, address concerns, and identify opportunities for upselling or cross-selling.

4. Issue Resolution: Act as the primary point of contact for client inquiries and issues, ensuring timely and effective resolution.

5. Feedback Loop: Collect and analyze client feedback to provide actionable insights to internal teams for product and service improvements.

6. Renewals and Retention: Manage contract renewals and implement strategies to enhance client retention rates.

7. Collaboration: Work closely with sales, marketing, and product development teams to ensure a cohesive approach to client satisfaction.

Job Type: Full-time

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • On call

Ability to commute/relocate:

  • Putrajaya: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Willingness to travel:

  • 100% (Preferred)