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Jobs or company...
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Service Center Assistant

Salary undisclosed
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Company Description
Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city skyline views, explore the hotel's connected shopping mall and theme park.

Job Summary:
As a Service Center Assistant, you play a key role in delivering exceptional guest service by professionally handling all incoming and outgoing calls using standard hotel phrasing and a thorough understanding of key extensions. You respond courteously to guest enquiries, assist with internal and external telephone calls, and support reservations for rooms, restaurants, and tours, especially after regular hours. Your responsibilities also include managing wake-up call requests, processing and delivering messages and faxes, and remaining at the switchboard during emergencies to ensure uninterrupted communication. You report any technical issues with the PABX system, follow all Standard Operating Procedures (SOPs), and adhere to fire, life, and safety protocols. By providing accurate information and personalized assistance, you help enhance the overall guest experience and ensure smooth communication throughout the hotel.

Due to visa limitations, only locals will be considered.

Responsibilities:

  • Handle all incoming and outgoing calls professionally using standard phrasing and knowledge of key hotel extensions.
  • Respond courteously to guest enquiries and assist with telephone calls when needed.
  • Assist guests with restaurant, tour, and hotel reservations, including room bookings after hours.
  • Record, process, and deliver messages and faxes to in-house guests and internal departments.
  • Manage wake-up call requests and be familiar with IDD/STD codes and international time differences.
  • Stay at the switchboard during emergencies to ensure uninterrupted communication and follow emergency protocols.
  • Report any malfunctions of the PABX system to the Manager for further action.
  • Provide personalized service by promptly handling all guest requests in a professional manner.
  • Follow all Standard Operating Procedures (SOPs) and comply with fire, life, and safety procedures.
  • Offer guests accurate information about the hotel, its services, and local attractions or details about the country.

Requirements:

- SPM or equivalent
- Previous experience in a customer service role preferred
- Excellent communication and interpersonal skills
- Professional appearance and demeanor
- Physical ability to lift and carry heavy luggage
- Positive attitude and strong work ethic
- Availability to work flexible hours, including weekends and holidays

Job Type: Full-time
Schedule: Rotational shift

Job Types: Full-time, Permanent

Benefits:

  • Dental insurance
  • Health insurance
  • Meal allowance
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Holidays
  • Rotational shift

Work Location: In person

Job Types: Full-time, Permanent

Benefits:

  • Dental insurance
  • Health insurance
  • Meal allowance
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Holidays
  • Rotational shift

Work Location: In person