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Customer Service (No Need Make or Answer Phone Call)

RM 3,500 - RM 4,500 / month

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  • Understand and resolve issues encountered during customer collaborations, provide timely support and solutions to ensure a good user experience.
  • Deeply understand customer needs, relay them to relevant departments promptly, and ensure proper implementation to improve customer satisfaction.
  • Handle urgent failure incidents, formulate response plans for clients, and coordinate with various departments to minimize the impact.
  • Regularly analyze client accounts and market data to provide valuable business and market insights.
  • Work closely with departments such as business development, product, technical, and finance to drive efficient project execution.
  • Candidates with industry experience are preferred.
  • Fresh graduate is welcome to apply.
  • Mandarin speakers preferred; basic English listening, speaking, reading, and writing skills required.
  • Detail-oriented with strong organizational skills.
  • Highly responsible, proactive, and patient.
  • Possesses strong values and professionalism — honest, upright, professional, and positive.
  • Excellent communication skills — good at listening, expressing, and capable of identifying, analyzing, and solving problems proactively.
  • Strong team collaboration skills — able to work closely with other teams to ensure smooth execution of multi-client projects.
  • Willing to travel for work.
  • Able to work on shifts and night shifts.
  • EPF/SOCSO/EIS/PCB
  • Annual Leave
  • Medical Leave
  • Performance bonus
  • Public Holiday 3x
  • Company covered parking fee
  • Training Provided
  • 5 Working days