Hotel Sales and Reservations Executive

Are you the persuasive childhood friend who effortlessly convinced everyone to join your imaginative adventures? We're seeking a Hotel Sales & Reservation Executive with a natural talent for turning ideas into captivating experiences, someone who thrives on creating unforgettable memories for our guests. Company Overview: Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality. Key Responsibilities: As a Hotel Sales & Reservation Executive, you will play a pivotal role in driving revenue and ensuring seamless reservation management. Your responsibilities will encompass: • Proactive Sales: Identify and cultivate relationships with potential clients, including travel agencies, corporate partners, and event planners. Develop and execute sales strategies to meet revenue targets. • Reservation Management: Handle room reservations, including group bookings and special packages. Utilize hotel management software to manage rates, availability, and occupancy to optimize revenue. Have experienced in SiteMinder and IDB PMS is additional benefit. • Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring their needs and expectations are met. Provide personalized service to enhance guest satisfaction and loyalty. • Market Analysis and Customer Avatar Profiling: Conduct thorough market research and competitor analysis. Identify various customer avatars for the business and tailor offers and packages to suit the specific needs and preferences of each segment. • Sales Trips: Plan and execute sales trips to target markets, attending industry events, trade shows, and conferences. Conduct presentations and meetings to showcase the hotel's offerings and secure new business. • Collaborative Approach: Work closely with the front office team, housekeeping, and other departments to ensure seamless guest experiences. Coordinate with other sales team members to cross-promote hotel offerings. • Reporting and Analysis: Generate reports on sales performance, revenue trends, and reservations. Analyze data to identify areas for improvement and implement strategies for growth. • Event Coordination: Assist in planning and coordinating special events, conferences, and group bookings, ensuring all details are executed flawlessly. 4) Key Success Factors: To excel in this role, you should possess: • Proven sales experience, preferably in the hospitality industry. • Strong negotiation and communication skills. • Proficiency in hotel management software and Microsoft Office Suite. • Analytical mindset with the ability to interpret data and make informed decisions.\ • Have drivinglicense and able to drive for sales trip Join us at Hotel De'La Ferns and be a driving force in elevating our revenue and guest satisfaction to new heights. Send your resume today !