Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Mandarin Customer Support – Banking & Financial Services

RM 4,700 - RM 5,000 / month
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  • Handle Inbound Calls – Answer customer calls promptly and courteously to deliver excellent service.
  • Email & Form Response – Respond to inquiries submitted via the bank’s Contact Us form in a timely and accurate manner.
  • Customer Outreach – Contact customers to obtain necessary information or documents in response to Request for Information (RFI) by KYC, AML, Risk, or Operations teams.
  • Transaction Callbacks – Conduct call-backs to customers to confirm transactions when required.
  • First Call Resolution – Address and resolve customers’ questions and concerns on the first call whenever possible.
  • Needs Assessment – Understand customer needs, evaluate issues, and provide clear, relevant solutions.
  • Conflict Resolution – De-escalate dissatisfied customers, offering calm and helpful support.
  • Complaint Handling – Act as Level 1 first point of contact for handling and logging customer complaints.
  • Record Keeping – Maintain accurate call logs and detailed records of all conversations in the system for reference and compliance.
  • Education – Must possess at least a Diploma or higher qualification.
  • Language Proficiency – Must be able to speak, read, and write in Mandarin.
  • Work Experience – Minimum 6 months in customer support (any industry).
  • Tech-Savvy – Comfortable with technology and interested in the product/platform features.
  • Sales-Oriented – Able to meet sales targets while delivering an exceptional customer experience.
  • Customer Engagement – Proven ability to promote, build rapport, and deliver outstanding service.
  • Multitasking Skills – Capable of handling multiple tasks and navigating computer systems efficiently.
  • Problem Ownership – Take full responsibility for customer issues and ensure resolution before ending the call.
  • Shift Flexibility – Willing to work on rotational shifts.
  • Location – Willing to relocate to Petaling Jaya.
  • Comprehensive Training Provided – Equip yourself with in-depth knowledge, including soft skills, system usage, SOPs, and product knowledge.
  • Language Allowance – RM300 monthly allowance for language proficiency.
  • Medical & Insurance Coverage – Inclusive health benefits to safeguard your well-being.
  • Statutory Contributions – Full coverage of EPF, SOCSO, EIS, and other applicable benefits.
  • Leave Entitlements – Enjoy annual leave and medical leave to support work-life balance.
  • Career Progression Opportunities – Clear pathways for advancement and long-term career growth within the organization.