Credit and Collection Analyst

What a Credit and Collection Analyst does at HP:

• Analyzes and recommends customer credit limits based upon credit scores.
• Investigates potential credit fraud and works closely with internal security and business partners to resolve.
• Resolves credit issues independently.
• Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit.
• Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
• Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
• Recognizes trends for non- payment and resolves issues by engaging internal partners.
• Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
• Analyzes at-risk customers and recommends account strategies to prevent delinquencies.

Education and Experience Required:

• First level university degree with a focus in business or economics recommended or equivalent experience.
• Typically 2-4 years of experience in collection.

Knowledge and Skills:

• Intermediate written and verbal communication, negotiation, and conflict resolution skills.
• Intermediate accounting knowledge.
• Intermediate problem solving skills.
• Basic computer skills.
• Intermediate prioritization skills.
• Basic understanding of risk mitigation tools.
• Intermediate understanding of HP's order management process.
• Intermediate understanding of HP's dispute management process.
• Intermediate understanding of collection processes and financial concepts.
• Intermediate influence skills.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

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