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Inbound Call Center Agent

  • Full Time, onsite
  • TalReso Consultancy And Advisory Sdn Bhd
  • Petaling Jaya, Malaysia
RM 1,900 - RM 1,900 / month

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Location: PJ City, Jalan SS 51a/219, Seksyen 51a, 46100 Petaling Jaya

Job Responsibilities:

  • Handling inbound calls from customers regarding Medical Takaful certificate repricing, providing accurate information, addressing concerns and ensuring a positive customer experience.
  • Answer incoming calls from customers regarding Medical Takaful certificate repricing, listening attentively to their needs and questions.
  • Follow all company policies and procedures related to customer service, medical takaful repricing and data handling.
  • Properly escalate complex or unresolved issues to appropriate personnel (supervisor) for future assistance.
  • Participate in team meetings, training sessions on Medical Takaful repricing.
  • Strive to exceed customer expectations by providing exceptional service and resolving customer concern in Medical Takaful repricing efficiently and effectively.

Job Requirements:

  • SPM and above
  • Fresh graduates are welcome to apply - Training provided
  • Basic understanding of Takaful principles and certificate about Medical Takaful repricing processes.

Salary Package:

  • Basic: RM1,900

Working Time:

  • Monday - Friday
  • 9:00 AM - 6:00 PM

Job Type:

Contract 6 months

Job Types: Full-time, Contract, Fresh graduate
Contract length: 6 months

Pay: RM1,900.00 per month

Schedule:

  • Fixed shift
  • Monday to Friday

Application Question(s):

  • Are you able to start immediately?

Work Location: In person